FAQ

Products are shipped from the USA for your own personal use, and you are the importer of record. This lets you obtain authentic U.S. supplements that are not sold domestically in Japan.

All prices are shown in Japanese yen (JPY). If you prefer to pay in U.S. dollars, please see the payment question below.

Bank transfer only. Pay in JPY to our Japan bank account, or in USD via Zelle or international wire transfer. Please transfer within 7 days of ordering. We ship after your payment is confirmed. Details are shown in your order confirmation email.

Orders ship from the USA, and international shipping is calculated by weight and destination at checkout. Ordering several items together makes shipping more efficient per item.

Possibly. As a personal import, depending on your order amount, import consumption tax and customs duties may be charged upon delivery and are paid by the customer. Please see our “Customs Duties & Import Taxes” page for details.

We ship within 3 business days after your payment is confirmed. Delivery typically takes about 1-2 weeks by air.

United States, Japan, Canada, Taiwan, Vietnam, South Korea, Hong Kong, and Spain.

As personal-import goods, returns are generally not accepted. For defective items, please contact us within 7 days of delivery. See our Return Policy for details.

Products follow U.S. specifications and labeling, which may differ from Japanese labeling. Supplements are foods, not medicine, and are not intended to diagnose, treat, or prevent disease. Please check the ingredients before purchase.

Enter your code in the “Discount code” field at checkout and tap Apply. Some coupons are applied automatically.

Please reply to your order email, or use our chat / contact page. We usually reply within 1-3 business days.