FAQ

Add the items you want to your cart, proceed to checkout, and enter your shipping address. Payment is by bank transfer, so no card is needed at checkout. After you place your order, we email you the bank transfer details.

Bank transfer only. You can pay in Japanese yen (JPY) to our Japan bank account, or in U.S. dollars (USD) via Zelle or international wire transfer. Please complete your transfer within 7 days of ordering. We ship after your payment is confirmed.

They are included in the order confirmation email sent right after you place your order. If you choose to pay in USD, we will email you the USD amount to transfer.

Please check your spam or junk folder, as the email is sometimes filtered there. If you still can't find it, contact us and we'll resend your payment details.

All prices are shown in Japanese yen (JPY). If you prefer to pay in U.S. dollars, please see the payment questions above.

No, there is no minimum order. Keep in mind that shipping is charged per shipment, so ordering several items together is more efficient than placing separate small orders.

Please contact us as soon as possible. We may be able to make changes before your payment is confirmed and the order ships. Once an order has shipped, changes and cancellations are not possible.

United States, Canada, and Japan.

Shipping is calculated automatically at checkout based on the total weight of your items and the destination, and is shown in Japanese yen. Orders ship from the USA, so international rates apply. Ordering several items together makes shipping more efficient per item.

We ship within 3 business days after your payment is confirmed, primarily via USPS. Delivery typically takes about 1-2 weeks by air. We do not ship on Saturdays, Sundays, or U.S. public holidays.

Yes. Once your order ships, we provide a tracking number so you can follow your package until it arrives.

If an item becomes unavailable after you order, we will contact you. Depending on the situation, the item may be removed from your order, or the order may be canceled and refunded.

Products are shipped from the USA for your own personal use, and you are the importer of record. This lets you obtain authentic U.S. supplements that are not sold domestically in Japan.

Possibly. As a personal import, depending on your order amount, import consumption tax and customs duties (and a clearance fee) may be charged when your package arrives in Japan, and are paid by the customer to the delivery carrier upon delivery. Smaller orders are often not taxed. Please see our Customs Duties & Import Taxes page for details.

Some ingredients may be subject to import restrictions depending on the destination. In such cases, an error may appear at checkout, or the order may be canceled and refunded.

Products follow U.S. specifications and labeling, which may differ from Japanese labeling. Supplements are foods, not medicine, and are not intended to diagnose, treat, cure, or prevent any disease. Please check the ingredients before purchase.

As foods, they may generally be taken at any time. We recommend following the usage guidelines shown on each product page. Effects and experiences may differ from person to person. Please note we are unable to answer inquiries about the effects or efficacy of specific supplements.

Yes, some products are available for regular subscription delivery. You can manage or cancel a subscription from your account. Please see our subscription/cancellation policy for details.

As personal-import goods, returns and exchanges due to customer convenience are generally not accepted. If your item is defective or incorrect, please contact us within 7 days of delivery. Please see our Refund Policy for details.

We're sorry for the trouble. Please contact us within 7 days of delivery with your order number and a photo of the item, and we'll arrange a solution.

Enter your code in the "Discount code" field at checkout and tap Apply. Some coupons are applied automatically.

Please reply to your order email, or use our chat / contact page. We usually reply within 1-3 business days.